Internet and Browser
Q: My laptop will not connect to the internet.
Make sure your wifi is connected by checking the top of your screen for wifi signal. If it is grayed out, click on it. Select HAST Wireless2. If it is already selected, turn wifi off, then back on. If you still do not have internet, it could be because you are not logged into Securly.
Check the following:
- Ensure device is logged into Google. Go to google.com and see if you are logged in. Make sure you are not logged into a personal account or your Internet will not work. Log in using your HAST email and it should work. <==99% of the time this is the solution.
- Restart your device if the above does not work.
- Ensure you are using Chrome and not Safari.
- If none of the above works, fill out a support ticket as it may be an access point or network issue.
Q: My internet connection is slow.
Turn your wifi off and then back on. If the problem persists, turn your laptop off then back on. You should be able to tell if the Internet is slower than normal. If it is and problem continues, fill out a support ticket and I will look into it.
Q: My laptop keeps asking for a wifi password.
Fill out a support ticket. For security reasons, passwords will not be given out through email or phone.
Q: I receive an error messaging when trying to view any webpage that states the browser cannot get certificate or certificate is outdated.
For whatever reason, your date and time settings have reset to an earlier date. This could be a sign your battery is becoming defective. You can reset the date and time to the correct date by clicking on the date and time at the top right hand corner of your laptop. <==I haven't seen this issue in a few years.
Q: A website I need for class is blocked by the web filter.
Fill out a support ticket and I will unblock the site you need or take a look.