Sound
Make sure the mute button is not selected.
Check the button above the volume keys on the right side of your iPad. Make sure the button is pressed up. If it is muted, then you will see red above button.
Make sure you have not muted your iPad from within the iPad itself.
Swipe up with one finger from the bottom of your screen. Check your volume from the left side of the screen that popped up.
If you have tried both of these and still do not have volume, fill out a support ticket.
Q: When I plug in headphones, I do not have sound coming through the headphones.
Make sure you have not muted your headphones through your iPad.
1. Check the mute button from the right side of your iPad (above the volume keys). If you see red above the button, push the button up so you do not see red.
2. Check the volume on your iPad. With one finger, swipe from he bottom of your screen upwards. The volume is found on the lower left of the screen that pops up. Make sure it is not muted or that it is turned all the way up.
3. Try your headphones again.
4. If you are still having issues fill out a support ticket.
Q: I do not have sound when I am trying to play a video in YouTube.
If your sound is working fine with everything else, then you most likely need to turn the volume up on the YouTube video. Try turning the volume up on the video. If this does not work, then use one finger to swipe up from the bottom of your screen and check your volume from the lower left hand corner of the screen that pops up.