Q: I keep getting an error message when trying to retrieve emails.
Your email is most likely not set up correctly. Follow these directions to set up your email and solve the issue:
1. Go to Settings/Mail, Contacts, Calendars
2. Click on the account that says Gmail
3. Click on “Delete Account” from the bottom of your screen
4. Select Add Account
5. Select Google
6. Fill out the information including your full name, full email (ie. jsmith@hammondacademy.org), your Password, and for Description put HAST.
7. If it was successfull, you will see green checkmarks next to the information you entered and be brought to another screen.
8. Click Add at the top. Your account should be added.
9. Go to the mail app and check to see you have received emails. If you have not, delete account and try again. If it still does not work, please fill out a support ticket.
Q: I cannot login to my HAST email from gmail.com
Most likely, you are doing one of two things:
Forgetting to put @hammondacademy.org after your email address or using the wrong password. Make sure to put your full email address and the correct password in order to gain access to email from gmail.com.
Q: How do I set up the mail app on my iPad?
1. Go to Settings/Mail, Contacts, Calendars
2. Select Add Account
3. Select Google
4. Fill out the information including your full name, full email (ie. jsmith@hammondacademy.org), your Password, and for Description put HAST.
5. If it was successfull, you will see green checkmarks next to the information you entered and be brought to another screen.
6. Click Add at the top. Your account should be added.
7. Go to the mail app and check to see you have received emails. If you have not, delete account and try again. If it still does not work, please fill out a support ticket.
Q: I keep getting an error message when trying to send an email.
Your email is not set up correctly.
1. Go to Settings/Mail, Contacts, Calendars
2. Click on the account that says Gmail
3. Click on “Delete Account” from the bottom of your screen
4. Select Add Account
5. Select Google
6. Fill out the information including your full name, full email (ie. jsmith@hammondacademy.org), your Password, and for Description put HAST.
7. If it was successfull, you will see green checkmarks next to the information you entered and be brought to another screen.
8. Click Add at the top. Your account should be added.
9. Go to the mail app and check to see you have received emails. If you have not, delete account and try again. If it still does not work, please fill out a support ticket.
Q: I am not getting emails from my teachers or from Dr. Egan.
Either you have added Dr. Egan and your teachers to your SPAM list or you are not on the mailing list. Check your SPAM folder. If they are there, unmark them as SPAM. If they are not, then fill out a support ticket and Mr. Smith will add you to the correct mailing lists.